Privacy Policy

At Ceylon Sights, your privacy matters. This policy explains what happens to the information you share with us — especially when you submit a travel enquiry — and how you stay in control of it.

Information we collect

When you submit an enquiry through our Travel Packages page, we collect the details you provide: your name, email address, preferred travel dates, number of travellers, the package you are interested in, and your message. We also record the date and time you gave consent, along with a unique reference number for your request.

How we use your information

We use your information solely to respond to your enquiry, design a personalised itinerary, coordinate transport and accommodation, and keep you updated about your trip. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

How we store and protect your data

Your enquiry is stored securely on our servers with a unique reference ID. We keep records only for as long as necessary to plan your trip and comply with local accounting and tourism regulations. Access is limited to authorised Ceylon Sights staff and trusted local partners who need the information to deliver your tour.

Sharing with third parties

We may share relevant details with hand-picked local service providers — such as hotels, drivers, guides, and national park services — only to the extent required to operate your booked tour. Every partner is bound to use your data only for delivering the services you requested.

Data retention

Enquiry records are typically kept for up to two years after your last interaction with us, unless you ask us to delete them sooner. This helps us answer follow-up questions and improve our service. Consent records are retained to demonstrate compliance with privacy regulations.

Your rights

You have the right to access, correct, or delete the personal information we hold about you. You may also withdraw your consent at any time by contacting us. Withdrawing consent will not affect the lawfulness of processing based on consent before its withdrawal.

Consent and enquiries

Before submitting an enquiry on our Travel Packages page, you are asked to tick a consent checkbox confirming that you agree to us storing and using your details to respond to your request. This consent is recorded with a timestamp and linked to your enquiry reference. You may request a copy of this record or ask us to remove it at any time.

Contact us about your data

If you have questions about this Privacy Policy, want to exercise your data rights, or need to update or delete your information, please reach out:

ceylonsights@gmail.com
+39 380 755 2208
No 785, Galle Road, Thiranagama, Hikkaduwa